FAQ

General Questions

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

Payment

What payment methods do you accept?

We offer support for Paypal, and Shop Pay

You can purchase on our website using a debit or credit card.

You can chose these payment methods at checkout.

Which currency will I be charged in?

We currently only support the following currencies for charging our customers in their local currencies: USD 

If your credit or debit card use another currency, then you will be charged in USD, depending on the website you are on. Your bank will apply the corresponding  conversation rate of the currency you choose.

Shipping

Where do you ship?

We currently ship to the United States.

How long does it take to ship my order?

Once you've placed your order, it usually takes 2 - 3 days to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing a delivery method before confirming your order:

- United-States: 8 business days

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

Will I pay taxes for shipping?

Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.

For more information, please refer the to website of the delivery partner handling your delivery.

Returns

Do you accept returns?

We do accept returns in respect to the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 14 days of delivery

To ask for a return, please contact us at info@yoshilady.com 

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Are returns free?

Returns within the US are free. You can refer to the delivery paper within your package to perform and organize your return.

Feel free to contact us for more details.

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

Other questions

Do you have physical stores?

We currently don't have any physical stores under our brand name. 

Is there a warranty?

We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 14 days of delivery

If you have a return or exchange request resulting from a defective item please reach out to us for more information on how to proceed.